You hit the nail on the head there, I haven’t put through any trades on it for a while now either. I think they may also suffer a bit of a slowdown if we enter a recession and all the new users (let’s be honest, most of who will be new to investing) see a fall in the value of the shares they have bought / been given.
One reason I’ve stopped using it apart from the ones you’ve mentioned above, is because of the lack of limit orders. I put through a buy order but by the time 4pm rolled round the price had spiked massively and instead of the trade failing to fill (like it has in the past), it went through, buying less shares at a price significantly higher than I was comfortably paying. And sod’s law dropped straight back down again once I’d bought.
I raised the issue with customer service who said that it was unusual and they hadn’t seen it happen before so probably a one off. I pointed out they hadn’t been operating long enough to say it was a one off and given the increasing level of volatility would probably happen more. They finally got back to say Limit Orders are on the road map for 6 months down the line. But as you said there has been very little movement in the last 6 months against the roadmap so I’m guessing it may be missed.
Sorry, I should say very little visible movement. There is obviously a lot going on behind the scenes. Especially dealing with 2 crowdcube raises in as many months due to the crowdcube cock-up